Patient Terms & Conditions

These Terms and Conditions (“Terms”) set out the agreement between you and Nūra Medical Aesthetics clinic (“Nūra”, “the clinic”, “we”, “us”) when you book an appointment, attend a consultation, or receive any treatment or service provided by us.

By booking an appointment or completing an intake form, you confirm that you have read, understood, and agreed to these Terms in full. If you have any questions before proceeding, please contact us prior to your appointment.

These Terms apply to all patients, including those attending under our associate or pop-up clinic model, regardless of the location at which treatment is delivered.

Contact us at: [email protected] · 0161 566 7618 · 2 Ashfield Road, Cheadle, SK8 1BB.

1. Age Requirements

1.1 All consultations, treatments, and services offered by Nūra Medical Aesthetics are available to patients aged 18 and above only.

1.2 Nūra reserves the right to request proof of age at any stage prior to or during an appointment. Where a patient is found to be under 18, or where there is reasonable doubt, we reserve the right to decline treatment without liability.

1.3 By booking an appointment, you confirm that you are aged 18 or over.

2. Consultations & Bookings

2.1 All new patients are required to complete a medical consultation prior to receiving treatment. The consultation is used to assess suitability, identify any contraindications, and create a personalised treatment plan.

2.2 A consultation fee of £50 applies and is payable at the time of booking. This fee is non-refundable. Where treatment proceeds following the consultation, the £50 consultation fee will be deducted from the cost of your treatment.

2.3 A deposit of £50 is required to secure all treatment appointments. This deposit forms part of the total treatment cost and is subject to the cancellation terms set out in Section 4.

2.4 Full payment for treatment is due at the time of booking. We accept card payment.

2.5 Booking confirmation will be sent to the email address provided at the time of booking. It is your responsibility to ensure your contact details are accurate and up to date.

2.6 You must inform us of any changes to your health, medical history, or current medications prior to each appointment, including where this information was previously provided.

3. Treatment Consent & Suitability

3.1 Informed consent is required before any treatment is carried out. You will be asked to read and sign a consent form prior to your appointment commencing. Please raise any questions before signing.

3.2 Nūra reserves the right to decline treatment at any time where, in the clinical judgement of the treating practitioner, treatment is not appropriate, safe, or in the best interests of the patient. This includes, but is not limited to, undisclosed contraindications, signs of body dysmorphic disorder, or any presentation that gives rise to safeguarding concerns.

3.3 Where a patch test is required prior to treatment, you must attend and pass the patch test before your appointment can proceed. Failure to attend, or a reactive result, may result in your appointment being rescheduled or cancelled.

3.4 Treatment results vary between individuals. Nūra does not guarantee specific outcomes. Any results discussed at consultation are based on clinical assessment and represent a realistic expectation — they are not a guarantee.

3.5 You are responsible for providing accurate and complete medical history information at all times. Nūra accepts no liability for adverse outcomes arising from information that was withheld or inaccurately provided.

4. Cancellations & Rescheduling

4.1 We require a minimum of 48 hours’ notice to cancel or reschedule an appointment. Notice must be given in writing by email or by telephone during clinic hours.

4.2 Where cancellation is made with 48 hours’ notice or more, your deposit will be transferred and held against a rebooked appointment. Deposits are not refunded in cash under any circumstances.

4.3 Where cancellation is made with less than 48 hours’ notice, the deposit will be forfeited in full. No transfer or credit will be offered.

4.4 Appointments may be rescheduled once without penalty, provided 48 hours’ notice is given. Any further reschedule requests will result in forfeiture of the deposit and a new deposit being required to secure the replacement appointment.

4.5 Nūra reserves the right to cancel or reschedule appointments in exceptional circumstances. Where we cancel, we will contact you as soon as possible and offer an alternative appointment or a full refund of any deposit paid.

5. No-Shows

5.1 A no-show is defined as failure to attend a scheduled appointment without prior notice by the time the appointment was due to begin.

5.2 In the event of a no-show, the deposit will be forfeited in full. Nūra reserves the right to require full payment in advance for any future bookings made by that patient.

5.3 Repeated no-shows may result in the clinic declining to accept future bookings from that patient.

6. Refunds

6.1 Consultation fees are non-refundable once the consultation has taken place.

6.2 Deposits are non-refundable in cash under any circumstances. Where cancellation is made with sufficient notice, the deposit will be held as a credit against a future appointment only, as set out in Section 4.

6.3 Treatments that have already been carried out are non-refundable. Due to the nature of medical aesthetic treatments, dissatisfaction with a cosmetic result does not automatically entitle a patient to a refund.

6.4 Where a clinical concern arises following treatment, this will be assessed by the treating practitioner as a matter of priority. Where treatment is found to have fallen short of the expected clinical standard, we will work with you to identify an appropriate resolution. This may include a complimentary review appointment or, at the discretion of the practitioner, a partial or full refund. Each case will be assessed individually and in good faith.

6.5 Unopened products purchased from Nūra may be returned within 14 days of purchase, provided they are in their original condition. A refund will be issued within 5 working days of receipt of the returned item.

6.6 All refund requests must be submitted in writing to [email protected]. We aim to acknowledge all requests within 2 working days and provide a full response within 14 working days.

7. Clinical Photography

7.1 Clinical photographs may be taken before and after treatment as part of your medical record. These images are used for treatment planning, clinical monitoring, and continuity of care.

7.2 Clinical photographs are stored securely and will not be used for any marketing or promotional purpose without your explicit, separate written consent.

7.3 Where you have provided written consent for your images to be used for marketing purposes, you retain the right to withdraw this consent at any time by contacting us in writing. Content already distributed publicly may not be fully retractable.

7.4 All clinical images are held in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

8. Data Protection & Privacy

8.1 Nūra Medical Aesthetics is committed to protecting your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8.2 The personal and medical information you provide is collected for the purpose of delivering safe, clinically appropriate care. It will not be shared with third parties without your explicit consent, except where required by law or where necessary in the interests of patient safety.

8.3 You have the right to access, correct, or request deletion of your personal data at any time. To make a data subject request, please contact us at [email protected].

8.4 For full details of how we collect, store, and use your personal data, please refer to our Privacy Policy.

9. Complaints

9.1 We take all patient concerns seriously. If you are unhappy with any aspect of your experience at Nūra, please raise this with us as soon as possible so that we can respond promptly and appropriately.

9.2 Complaints may be submitted in writing to [email protected]. We aim to acknowledge all complaints within 2 working days and provide a full written response within 14 working days.

9.3 Where a complaint cannot be resolved through our internal process, we will outline the next steps available to you, including any relevant professional or regulatory bodies applicable to your concern.

10. Contacting the Clinic

10.1 For all enquiries and correspondence, please contact us using the details below:

Nūra Medical Aesthetics
2 Ashfield Road, Cheadle, SK8 1BB
Email: [email protected]
Telephone: 0161 566 7618
Website: www.thenuraclinic.com

10.2 If you have any clinical concerns following treatment, please contact us as soon as possible. Specific aftercare guidance and contact information will be provided at the time of your appointment.

10.3 In the event of a medical emergency, please call 999 or attend your nearest Accident and Emergency department immediately. Do not wait to contact the clinic.

11. General Terms

11.1 These Terms constitute the entire agreement between you and Nūra Medical Aesthetics in relation to your use of our services and supersede any prior discussions or agreements.

11.2 Nūra reserves the right to amend these Terms at any time. Where changes are material, existing patients will be notified in advance. Continued use of our services following notification constitutes acceptance of the updated Terms.

11.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11.4 These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.